Shipping policy

SxS Garage ships only to addresses within the United States. Orders are fulfilled directly by our trusted vendor and manufacturer partners, so products in the same order may ship separately from different locations.

Order Processing

Most orders are processed within 1 to 5 business days unless a different processing time is disclosed on the product page. Processing times may vary based on product availability, vendor workload, warehouse location, and whether the product is made to order.

Delivery Estimates

Most standard ground shipments arrive within 3 to 10 business days after shipment. Delivery estimates are not guarantees. Oversized, backordered, or made-to-order products may require additional processing and transit time. Any known extended lead time will be disclosed on the product page.

Shipping Charges

Shipping charges are calculated at checkout based on the products ordered and the delivery destination. The complete shipping charge is displayed before payment and included in the order total.

Multiple Shipments

Orders containing products from multiple vendor partners may arrive in separate shipments. Separate tracking numbers may be issued, and packages may arrive on different days.

Tracking

When tracking is available, it will be sent to the email address provided with the order. Tracking information may take 24 to 48 hours to update after the carrier receives the shipment.

Shipping Restrictions

We ship only within the United States. Some products may have additional destination restrictions because of vendor policies, carrier limitations, product size, or applicable law. Some products cannot be delivered to a P.O. box.

Backorders and Availability

Inventory is managed by our vendor partners and can change. If a product becomes unavailable, backordered, or discontinued before fulfillment, we will contact the customer with available options. The customer may wait for availability, select an alternative, or cancel the affected item for a refund.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information. Contact us immediately if an address needs to be corrected. Changes are not guaranteed after an order has been submitted for fulfillment. The customer may be responsible for carrier charges caused by an incorrect or incomplete address when permitted by law.

Damaged Shipments

If a shipment arrives damaged, or contains the wrong item, email contact@sxsgarage.com with the order number and any available photos, packaging information, tracking information, or carrier notes.

Order Changes and Cancellations

Orders may be submitted to vendor partners shortly after payment, so changes and cancellations are not guaranteed. Contact us as soon as possible if a change is needed. If an order has already entered fulfillment or shipped, it may be subject to the Refund Policy.

Questions

For shipping questions, email contact@sxsgarage.com and include the order number when applicable.