Refund policy

We accept return requests within 30 days after the item is delivered.

Return Eligibility

To be eligible for a return, the item must be unused, uninstalled, unmodified, and in the same condition in which it was received. It must include all original packaging, tags, hardware, instructions, and accessories. Proof of purchase is required.

To request a return, email contact@sxsgarage.com with your order number, the item you want to return, and the reason for the return. If the return is approved, we will provide return instructions and the correct return address. Products are fulfilled by different vendor and manufacturer partners, so do not return an item to the address on the original shipment unless we instruct you to do so.

Returns sent without prior authorization will not be accepted.

Return Shipping

For every approved return, SxS Garage will provide a prepaid return shipping label. The cost of the return label is the customer’s responsibility and will be deducted from the refund amount.

Customers must use the provided label and follow all return-shipping instructions. We recommend retaining the carrier receipt and tracking information until the return has been completed.

Defective or Incorrect Items

Please inspect your order when it arrives. If an item is defective or if you received the wrong item, contact us promptly at contact@sxsgarage.com with your order number and clear photos or other requested documentation.

If an item is confirmed by SxS Garage to be defective, damaged, or incorrectly shipped, we will provide the return shipping label at no cost to the customer.

Non-Returnable Items

Custom, personalized, special-order, or made-to-order products cannot be returned. We also do not accept returns of gift cards, hazardous materials, flammable liquids or gases, or products that have been used, installed, modified, damaged after delivery, or returned without all original parts and packaging.

Exchanges

We do not process direct exchanges. The fastest way to receive a different item is to request a return for the original item and place a separate order after the return is approved.

Refunds

We will notify you after the return is received and inspected. If the refund is approved, the approved amount will be refunded to the original payment method within 10 business days. Your bank or card issuer may require additional time to post the refund.

If more than 15 business days have passed since we approved your refund, email contact@sxsgarage.com.

Questions

For return questions, email contact@sxsgarage.com.